INFORMATION TECHNOLOGY LEADER

Extensive management, operational, and technical expertise demonstrated across multiple industries including financial services, retail, and manufacturing:

• Business-Focused Leadership

• Production Operations

• Technology Architecture

• Help Desk & Customer Service

• Implementation & Support

• Mergers & Acquisitions

• Audit & Regulatory Compliance

• Planning & Running Budgets

• Vendor & Project Management

PROVEN ABILITY TO:

• Cultivate customer-focused teams in multiple industries, positioning Information Technology as a cooperative partner to business goals.

• Create and implement a standard desktop, network, and telephony infrastructure that provides a reliable, supportable, and strategically expandable technical environment to enable organic and acquisition-based business growth.

• Establish and oversee the people, policy, and procedures necessary to ensure production technology environments meet operational and business needs.

• Deliver financial industry back office services including item processing, ACH, wires, and ATMs, as well as web-based customer facing delivery channels.

• Interface with audit teams and regulators to achieve compliance, within regulated & non-regulated industries, and for public & private companies.

• Prepare and control capital, operational, and salary budgets in excess of fifteen million annually.

• Oversee diverse technical and operational human capital, aligning resources to meet strategic corporate objectives & timelines.

• Partner with key stakeholders in the user community on day-to-day, project, and strategic issues to help move the business forward.

• Manage vendor relationships with service, equipment, and software providers ensuring contract, compliance, and service delivery requirements are fulfilled.

SUMMARY OF PROFESSIONAL EXPERIENCE:

• Chief Technology Officer, DFW area credit union (confidential), 2006-Present

• Senior Vice President, Network Services Manager, Summit Bank NA, 2003-2006

• Vice President, Infrastructure Architect / Network Services, Marquette Financial, 1996-2002

• Director of Information Services, Pinnacle Brands Inc., 1994-1996

• Director of Retail Systems, Sally Beauty Company, 1985-1994

• Senior Systems Analyst, Moore Business Systems, 1982-1985

EXPERIENCE DETAIL:

Chief Technology Officer, DFW area credit union (confidential), 2006-Present

Responsible for delivery and support of all technology, including desktop, network, telephony, software development, operations, self-service channels, item processing, ACH, wires, and ATMs. As Chief Technology Officer, reported directly to the Chief Operations Officer.

• Directed technical and operational resources to move from an outsourced core processing system to a new in-house solution. Supported initial conversion, and helped drive cultural change needed to maintain an in-house core.

• Delivered technology refreshes on additional key platforms, including ATMs, item capture, telecommunications, internet banking, and voice-response.

• Established a technology operations department from start-up, and improved production sensitivity and controls throughout the rest of technology.

• Realigned help desk to a service desk architecture, establishing formal service level agreements, and improving user experience, call flow, ticket tracking, and reporting.

• Achieved ongoing operational cost savings in excess of $1.3 million annually.

• Reduced human capital requirements through strategic automation and efficiencies.

• Member of teams developing enterprise risk and vendor management programs.

• Participated in financial industry roundtables and vendor technology advisor boards.

Network Services SVP, Summit Bank NA, Fort Worth TX, 2003-2006

Responsible for desktops, servers, applications, networks, and telephony services. As Senior Vice President, report directly to the Chief Information Officer. (Acquired by Frost Bank in 2006)

• Managed simultaneous company-wide implementation of Voice over IP phone system, and relocation of corporate office and data center to new facility.

• Implemented company's first Service Level Agreements and formal tracking and reporting for technology help desk.

• Built customer-focused team and improved service levels, as indicated by internal quality survey results moving from one of the lowest to the highest score on record.

• Managed hardware and software infrastructure upgrades to align with business needs, increasing performance and reliability, decreasing project time-lines, and smoothing out costs.

• Designed and implemented an infrastructure contingency plan and secondary data center, providing disaster recover for core network services and applications on a tiered priority.

• Retained through merger with Frost Bank as key resource for pre & post-conversion activity.

First State Bank of Texas/Marquette Financial, Denton/Lewisville TX, 1996 to 2002:
(Acquired by Wells Fargo in 2002)

Infrastructure Architect VP, 2001-2002

Brought strong technical abilities and extensive knowledge of the enterprise to Marquette Financial Companies (MFC) infrastructure group. As Vice President, reported directly to the Chief Technology Officer.

• Designed infrastructure and supported implementation of a variety of enterprise-wide initiatives, including directory services, WAN, email, and check & document imaging.

• Served as technical project manager and engineer for MFC’s single largest bank acquisition, delivering network and voice services on an accelerated schedule.

• Provided high-level technical consulting to break/fix team on operational issues.

• Implemented new technology for MFC retained entities, ensuring uninterrupted services at the time of Wells Fargo conversion.

Network Services VP, 1996-2001

Managed growing Network Services group for MFC subsidiary First State Bank of Texas. Oversaw desktops, servers, applications, networks, and telephony services. As Vice President, reported directly to the Chief Information Officer.

• Stabilized 34-switch traditional PBX network to service levels expected but not yet achieved.

• Engineered a standard desktop approach to PC hardware and software, streamlining new installs, upgrades, and ongoing support.

• Delivered network services for up to eight bank acquisitions, mergers, and start-ups annually over a multi-year period, all while never missing a go-live date.

• Built management team and realigned staff in two regional support & data centers when given responsibility for all MFC banks.

• Designed and coordinated relocation of expanded data center to service southern region.

Information Services Director, Pinnacle Brands, Inc., Grand Prairie TX, 1994-1996

Managed technical services, operations, and programming functions for sports collectables manufacturer. As Director of Information Services, reported directly to Chief Financial Officer.

• Stabilized core systems from experiencing multiple failures per month, to levels of dependency expected by management. Reduced backlog of pending enhancements to core.

• Increased usability of office automation tools previously purchased but not fully implemented.

• Brought together a customer-focused technology team, improving help desk services.

Retail Systems Director, Sally Beauty Company, Denton TX, 1985-1994

Designed, programmed, supported, and maintained Sally's point of sale (POS) system in 1350+ retail stores. As Director of Retail Systems, reported directly to Chief Information Officer.

• Developed and implemented Sally’s first in-store automated sales reporting and ordering systems.

• Oversaw multi-year installation of POS in all stores, with a record of 86 installed in one month.

• Supported multiple mission-critical applications providing financial, sales, and management information to corporate personnel and field managers.

• Grew Retail Systems from start-up to an award winning support department.

EDUCATION:

• Bachelor of Science in Computer Science, Business minor. University of North Texas, Denton TX.

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