Kirk H. Hallum 714 Old Justin Road, Argyle TX 76226 kirk@kirkhallum.com 940-464-3286 Resume online at http://resume.kirkhallum.com LinkedIn profile at http://www.linkedin.com/in/kirkhallum INFORMATION TECHNOLOGY LEADER Extensive management, operational, and technical expertise required to integrate technology resources with business strategy. Well practiced in multiple industries including financial services, retail, and manufacturing. * Business-Focused Leadership * Production Operations * Technology Architecture * Help Desk & Customer Service * Implementation & Support * Mergers & Acquisitions * Audit & Regulatory Compliance * Planning & Running Budgets * Vendor & Project Mgmt PROVEN ABILITY TO: * Cultivate customer-focused teams in multiple industries, positioning Information Technology as a cooperative partner to business goals. * Create and implement a standard desktop, network, and telephony infrastructure that provides a reliable, supportable, and strategically expandable technical environment to enable organic and acquisition-based business growth. * Establish and oversee the people, policy, and procedures necessary to ensure production technology environments meet operational and business needs. * Deliver financial industry back office services including item processing, ACH, wires, and ATMs, as well as web-based customer facing delivery channels. * Interface with audit teams and regulators to achieve compliance, within regulated & non-regulated industries, and for public & private companies. * Prepare and control capital, operational, and salary budgets in excess of $15 million annually. * Oversee diverse technical and operational human capital, aligning resources to meet strategic corporate objectives & timelines. * Partner with key stakeholders in the user community on day-to-day, project, and strategic issues to help move the business forward. * Manage vendor relationships with service, equipment, and software providers ensuring contract, compliance, and service delivery requirements are fulfilled. SUMMARY OF PROFESSIONAL EXPERIENCE: * Chief Information Officer, Confidential DFW area financial institution, 2011-Present * Chief Technology Officer, Texans Credit Union, 2006-2011 * Network Services Senior Vice President, Summit Bank NA, 2003-2006 * Network Services / Infrastructure Architect Vice President, Marquette Financial, 1996-2002 * Information Services Director, Pinnacle Brands Inc., 1994-1996 * Retail Systems Director, Sally Beauty Company, 1985-1994 * Senior Systems Analyst, Moore Business Systems, 1982-1985 EXPERIENCE DETAIL: Chief Information Officer, Confidential DFW area financial institution, April 2011 to Present Responsible for delivery and support of all technology including financial core, desktops, network, servers, telephony, and service desk. $800m community bank with 250 employees and 10 branches. Chief Technology Officer, Texans Credit Union, Richardson TX, Dec 2006 to March 2011 Responsible for delivery and support of all technology including financial core, desktops, network, servers, telephony, software development, operations, service desk, self-service channels as well as back-office item processing including payment services, ACH, wires, and ATMs. Texans is a $1.7b credit union with 450 employees, 140,000 members, and 25+ branches. * Directed technical and operational resources to move from an outsourced core processing system to a new in-house solution on a nine month timeline. * Helped drive the enterprise-wide cultural change needed to maintain an in-house financial core. * Established a technology operations department from start-up, and improved production sensitivity and operational controls throughout the rest of technology. * Realigned help desk to a service desk architecture, established formal service level agreements, and improved user experience, call flow, ticket tracking, and reporting. * Performed technology refreshes on other key platforms including ATMs, item capture, internet banking, telecommunications, and voice-response. * Delivered technology and operations to support organic branch growth and merger activity. * Saved $1.3 million annually in ongoing operational costs with minimal service-level impact. * Reduced human capital requirements through strategic automation and efficiency improvements. * Improved policy, procedures, and documentation to support operational needs and audits/exams. * Enhanced the infrastructure through server virtualization, load balancing, parallel data centers, high-availability, and other technologies. * Improved disaster recover capabilities to support business unit contingency plans. * Managed vendor relationships with 30+ technology and operational providers. * Delivered significant additional operational expense and staff reductions in support of Texans’ contracting business environment and net worth restoration plan. Network Services Senior Vice President, Summit Bank NA, Fort Worth TX, Mar 2003 to Dec 2006 Responsible for delivery and support of network technologies including desktops, network, servers, telephony, and service desk. Summit was a $1.8b commercial bank with 300 employees, 40,000 customers and 12+ branches, and was acquired by Frost Bank in 2006. * Managed simultaneous company-wide implementation of a converged IP phone system, and relocation of corporate office and data center to new facility. * Implemented company's first Service Level Agreements and formal tracking and reporting for technology help desk. * Built customer-focused team and improved service levels, as indicated by internal quality survey results moving from one of the lowest to the highest score on record. * Implemented a hardware and software network infrastructure upgrade that aligned service with business needs, increased performance & reliability, and decreased time-lines & operating costs. * Designed and implemented an infrastructure contingency plan and secondary data center, providing disaster recover for core network services and applications on a tiered priority. * Retained through merger with Frost Bank as key resource for pre & post-conversion activity. First State Bank of Texas/Marquette Financial Co., Denton/Lewisville TX, Mar 1996 to Aug 2002: FSBOT was a $2b state-wide bank with 47 branches and 600 employees, part of the larger $3.5b MFC with a total of 120 bank locations and 3000 employees. All bank assets were acquired by Wells Fargo in 2002. Infrastructure Architect Vice President, Aug 2001 to Aug 2002 Designed and implemented infrastructure to support a variety of MFC enterprise-wide initiatives. * Implemented projects in directory services, WAN, email, and check & document imaging. * Served as technical project manager and engineer for MFC’s single largest bank acquisition, delivering network and voice services on an accelerated schedule. * Provided high-level technical consulting to break/fix teams on operational issues. * Implemented new technology for MFC retained entities, ensuring uninterrupted services at the time of Wells Fargo conversion. Network Services Vice President, Mar 1996 to Aug 2001 Managed desktops, servers, applications, networks, service desk, and telephony services for growing MFC subsidiary First State Bank of Texas. * Stabilized enterprise-wide PBX network to service levels expected but not yet achieved. * Engineered a standard approach to network and desktop hardware & software, streamlining new installs, upgrades, and ongoing support. * Delivered network services for up to eight bank acquisitions, mergers, and organic start-ups annually over a multi-year period, all while never missing a go-live date. * Built the management team and realigned staff in two regional support & data centers when given responsibility for all MFC banks. * Designed and coordinated relocation of expanded data center to service southern region. Information Services Director, Pinnacle Brands Inc., Grand Prairie TX, Nov 1994 to Mar 1996 Managed technical services, operations, and programming functions. Pinnacle was a niche sports trading card and collectables manufacturer. * Stabilized core ERP system from experiencing multiple failures per month, to levels of dependency expected by management. Reduced backlog of pending enhancements. * Increased usability of office automation tools previously purchased but not fully implemented. * Brought together a customer-focused technology team, improving service delivery. Retail Systems Director, Sally Beauty Company, Denton TX, Nov 1985 to Nov 1994 Built and led the team that designed, programmed, and supported Sally's point of sale system in 1350+ retail stores. A unit of Alberto Culver at the time, Sally is a Fortune 1000 retailer today. * Developed and implemented Sally’s first in-store automated sales reporting and ordering systems. * Supported multiple mission-critical applications providing financial, sales, inventory control, and management information to corporate personnel and field managers. * Grew Retail Systems from concept to maturity, supporting store growth from 210 to 1350+ stores. EDUCATION: Bachelor of Science in Computer Science, Business minor. University of North Texas, Denton TX. ###